HELP AND SUPPORT
To order meals, please head to your school's dedicated ordering portal.
Please visit the EZ-Link website for help related to your EZ-Link card.
Victus Catering is unfortunately unable to assist with EZ-Link queries.
Your school's specific menu will be available from your school's parent portal and on our online ordering system.
Frequently asked questions
Ordering and Accounts
Why do I have to pre-order my meals rather than purchase at the canteen?
Our school partners set their own specific pre-ordering policies such as the year/grade at which students can buy their own food from the canteen.
We recommend pre-ordering for most students, as it allows students to get their meals faster without having to queue to buy lunch, and allows parents to choose their meals for their children and make an easy online payment.
What is the ordering deadline?
You can place an online order till 8pm the day before, however we recommend ordering well in advance to avoid any missed lunches.
My child is sick, can I cancel their pre-order?
Not a problem at all. All pre-ordered meals must be cancelled or re-allocated via the online system by 7:00am on the day of delivery via the online ordering portal.
What are the payment methods for ordering online?
At this time, our meal ordering system will accept payments by PayPal only.
Can I mix and match my orders? Can we join the canteen in the middle of a term or you accept pre-orders for whole term only?
Our online system allows you to pick snacks, meals and drinks freely per child.
If I place a pre-order will my child be able to purchase a drink/snack themselves?
Students in year/grade groups below the self-service cutoff are unable to purchase their own items during school times. We can serve them only what has been pre-ordered by the parents, including beverages from our pre-order selection.
What are my username and password?
The Username and Password is the student id. During the first login, you will be requested to change the password.
Why do I need multiple logins? Can I log in as a family?
Unfortunately, this is not possible.
Food and menu
What meals do you offer?
Our offering is not the same between schools, due to the differing needs of each group of stakeholders. Please review the latest copy of your school's menu.
What do these letters (D), (E) and (G) on the menu stand for?
The codes mean the item contains:
Do you offer drinks, snacks and desserts at the canteen?
We have a daily selection of healthy snacks and sweets: our items have higher fiber, reduced sugars and fats.
Are your meals Halal certified?
Our kitchen is not halal certified. But all proteins are sourced from halal certified suppliers, our menu does not contain any pork or lard in the preparation of meals.
Why does your menu contain/not contain ___?
No two individuals will share identical tastes. Our menus are designed to offer a wide variety of choices, and to please the tricky tastebuds of younger eaters.
What are you doing to safeguard against COVID-19?
Victus Catering is implementing all recommended hygiene and safety measures to protect its surrounding communities against COVID-19. These include:
Sanitising and fully cleaning all equipment
Practicing good personal hygiene, and wearing recommended personal protective equipment such as face masks.
Implementing social distancing wherever possible in our canteens, in our service areas, when working, and when receiving supplies.