HELP AND SUPPORT
Please visit the EZ-Link website for help related to your EZ-Link card.
Victus Catering is unfortunately unable to assist with EZ-Link queries.
Your school's specific menu will be available from your school's parent portal and on our online ordering system.
Where can I find the menu?
You can find the latest menu on your school's parent portal, or by logging into your account on the Victus Catering order system at http://orders.victuscatering.asia
What do these letters (D), (E) and (G) in the menu stand for?
The codes mean the item contains:
Are your meals Halal certified?
Our kitchen is not halal certified. But all proteins are sourced from halal certified suppliers, our menu does not contain any pork or lard in the preparation of meals.
Why does your menu (not) feature (X) item?
What are the payment methods for ordering online?
The Victus Catering ordering system accepts major credit cards through PayPal and PayNow (for Singapore bank accounts).
Can I pay in installments?
No, in the interest of fairness and to avoid any issues, we are unfortunately unable to extend credit or I-O-Us to any customers.
Why can't I pay with (X) method?
We are always investigating new payment solutions and listening to customer feedback. We have selected our payment options based on the most popular methods over our 4 years of experience, but welcome your valuable feedback via our feedback form.
Why are you charging a transaction fee?
Some credit card transactions are subject to prevailing bank and processing rates, which we are unfortunately unable to circumvent. These are common in e-commerce; our system displays them up front for your information, while other systems may calculate them in the item price before the item price is displayed.
How can I order?
You must register for a Victus Catering ordering account using the sign-up form. We endeavour to confirm all registrations within one working day, but appreciate your kind understanding where processing times are extended.
What is the ordering deadline?
You can place an online order till 12 midnight the day before.
It really helps us if you place orders early, so we'd appreciate if you ordered as soon as possible.
Can I mix and match my orders? Can we join the canteen in the middle of a term or you accept pre-orders for whole term only?
You are welcome to order what you need, whether it's a meal plan with beverages for the whole month or only a meal for a day.
If I place a pre-order will my child be able to purchase a drink using our family account?
Please refer to your school's specific FAQ page, as this differs depending on our school partner's operational and pastoral preferences.
Why is the ordering system not loading?
Please click the button or link on this website, or head directly to http://orders.victuscatering.asia
Why should I pre-order for my children?
Cancellation and Refunds
My child is sick/not going to be at school, can I cancel a pre-ordered meal?
Not a problem at all. pre-ordered meals can be cancelled any time until 7:30am on the day of service/delivery via your Victus Catering account.
I am leaving the school, can I have my credit refunded?
Yes, if your child/family is leaving the school, we will refund any remaining credit in your account. We will process your refund within 14 working days of the end of the school term.
Refund via bank transfer: Due to our bank's restrictions, we can only refund by bank transfer to a Singaporean bank account of your choice. Refunds are subject to a $15.00+GST processing fee.
Use as credit: Order our homemade cupcakes (and/or cookies) for your farewell party, to share with friends and staff. We will need at least 1 week notice for cupcake orders.
Exchange for restaurant vouchers: We can also issue you vouchers for 100% of your balance to use at our Victus Group sister outlet, The Masons Table (located in the city center at 23A Coleman Street).
What is my username and/or password?
You will receive your details in your email following your registration. By default, both of these are typically your child's Student ID number.
Why do I need multiple accounts? Can't I just log in as one family?
Unfortunately, this is not currently possible.